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COVER
STORY
Business
Education : Learning beyond Classrooms
-- V Venkateswara Rao
A
business education is much more than just classroom learning.
To meet the growing demands of the corporate world, MBA graduates
must apply the skills they have learnt in the virtual world
of the classroom to the real world of business.
© 2008 The Icfai University Press. All Rights Reserved
PERSONALITY
DEVELOPMENT
Professional
Success : Role of Emotion
-- Nandita Kapur
This
article deals with the role of emotion in different aspects
of professionalism and specifies the importance of emotional
intelligence in different roles such as bosses and subordinates
in the office. It also relates emotional intelligence to key
professional issues such as performance and quality.
© 2008 The Icfai University Press. All Rights Reserved
PERSONALITY
DEVELOPMENT
Repatriation
: Delving into the Real Scenario
-- Rima Namhata
This
article deals with repatriation as a general issue in the
global scenario of organizations. The why and how of repatriation
is the most important aspect and the article deals with two
factors—thinking about employees from an organization's point
of view and also thinking about repats who are supposed to
get their healthy position back into their own society. Legal,
monetary as well as humanitarian aspects of repatriation are
depicted well in the article.
© 2008 The Icfai University Press. All Rights Reserved
GENERAL
MANAGEMENT
Managerial
Competency : A Case of Poor People Management Skills
-- Bholanath Dutta
This is a case of poor people management skills and the
top management not delegating authority to the team leader
down the line, which ultimately leads to conflict between
the team members and the team leader, and misunderstanding
between the top management and middle-level management in
a typical KPO Indian subsidiary. The impact left a deep impression
as productivity came down drastically and even a few highly
efficient employees planned to leave the organization. The
situation got aggravated so much that first one employee was
fired and then, finally, the team leader's services were also
terminated. This case unfolds a situation which might be faced
by many Indian subsidiaries in the BPO/KPO/ITES sector.
© 2008 The Icfai University Press. All Rights Reserved
GENERAL
MANAGEMENT
How
to Develop Multicultural Skills?
-- MS Rao
This article brings to light various shades and dimensions
of cultural differences across the globe and how to address
the same. It is necessary to have cultural literacy, cultural
competency and cultural fluency to succeed in the global business
world.
© 2008 The Icfai University Press. All Rights Reserved
GENERAL
MANAGEMENT
IPL
Tournament : Management Lessons
-- N Sivasankaran
The
IPL tournament is an example of globalization where players
from different parts of the world played in one team. Has
the tournament taught anything to the new age managers? The
answer is a big `yes'. This article discusses management lessons
learnt in detail from the IPL tournament.
© 2008 The Icfai University Press. All Rights Reserved
ENTREPRENEURIAL
SKILLS
Young
Billionaires : Here to Stay
-- N Vijaya Lakshmi
Mark
Zuckerberg, the tech-savvy entrepreneur and creator of Facebook,
is the world's youngest-ever self-made billionaire, worth
$15 bn after four years of launching his social networking
site. All that is required is practice and hard work.
© 2008 The Icfai University Press. All Rights Reserved
HUMAN
RESOURCE
Outsourcing
: An Alternative to Recruitment
-- Vikas Shrotriya
No
business can be established and operated from a cocoon. It
has to take from the environment as well as give back. In
this process of give and take, organizations perform various
activities for each other on contract basis. A contract for
performing a non-core business activity of an organization
by another organization on a continuous basis is known as
outsourcing. Outsourcing is a long-term contract. If all core
and non-core activities were to be performed by the organization
itself, it would need a sufficiently large workforce. This
article discusses some aspects of outsourcing and also using
it as an alternative to recruitment.
© 2008 The Icfai University Press. All Rights Reserved
INDUSTRY
Higher
Crude Prices : Burning Issues
-- Annam Anand
Crude
oil price has touched a record $137 a barrel and it is predicted
that it will reach $200 in the near future, which is going
to have a great impact on the lives of billions worldwide.
© 2008 The Icfai University Press. All Rights Reserved
MARKETING
Corporate
Etiquette : A Gateway to Personal Branding
-- Vidya Pai
India
is fast becoming a destination for foreign investors. This
has led to generation of employment opportunities, particularly
front-end jobs, in sectors such as retailing, IT, Knowledge
Process Outsourcing (KPO) and Business Process Outsourcing
(BPO). Customers interact with the front-line staff/personnel,
who form the first line of communication between the company
and the customers playing a predominant role in building the
service reputation of the company. Failure to satisfy customers
most often results in a customer switch to competitors in
anticipation of better service. The need of the hour then
is corporate etiquette, an essential business skill, which
can improve an employee's effectiveness, productivity and
satisfaction, as well as the company's bottom line. This article
is an attempt to highlight the importance of corporate etiquette
for front-line managers in the hotel and aviation industries.
© 2008 The Icfai University Press. All Rights Reserved
BUSINESS
ENVIRONMENT
Food
Crisis : The Agony of the Poor --
MP Vishali
Forget
oil! The new global crisis is food. A global food catastrophe
is in the offing and will be more crippling than anything
the world has ever seen. This article explains the nature
of the problem encountered by various nations, its causes
and remedies.
© 2008 The Icfai University Press. All Rights Reserved
BUSINESS
ENVIRONMENT
Do
Indian Companies Lack Strategic Focus?
-- T N Rama Kumar
When
Tatas go for acquisition of Jaguar and Land Rover in the UK
and Natsteel in Singapore, when Mittal goes to acquire control
in Arcelor, or Wipro becomes the owner of Infocrossing, most
Indian corporate watchers predict that the days of Indian
MNCs have arrived. Is this all part of a planned growth or
just isolated heroics? This question brings us to the issue
of strategic vision in Indian companies.
© 2008 The Icfai University Press. All Rights Reserved
INTERVIEW
How
to Overcome the Widening Skill Gap
-- Prabhu Venkataraman
The
widening technical skill gap could be minimized through constant
industry-academia interactions.
© 2008 The Icfai University Press. All Rights Reserved
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