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Information
Transparency as a Differentiation Factor of Ethical Banking
in Europe : A Radical Affinity Index Approach --
Leire San Jose and José Luis Retolaza
This
paper seeks to analyze the principal differences between ethical
banking and the rest of funding organizations—banks,
saving entities, credit cooperatives. With this aim, the paper
first defines the essential characteristics of ethical banking—maximum
social participation, efficient and professional management,
transparency as a fundamental value, the existence of an ethical
code, the inversion of assets in projects with an abiding
social value and global measure. Furthermore, with the aim
of providing the contrast among the funding organizations,
the paper proposes an index, `Radical Affinity Index', which
is focused essentially on the responsibility of lenders with
regard to the decisions on the final use of funds. Once obtained,
the index makes it possible to compare the classification
of banking groups metrically. Therefore, the paper used a
part of the index—transparency—as the first differential
factor of ethical banking, to evaluate the hypothesis—there
are significant differences in informative transparency between
ethical banking and traditional banking.
©
2008 The Icfai University Press. All Rights Reserved.
Implementing
Risk-Based Internal Audit in Indian Banks: An Assessment of
Organizational Preparedness -- Vijay
K Khanna and V S Kaveri
With
the passage of time, banks in India have made sufficient progress
in introducing Risk-Based Internal Audit (RBIA) as per the
guidelines of the Reserve Bank of India. But there are numerous
issues associated with the implementation of RBIA, which need
to be analyzed in order to resolve the same. In this context,
a survey of banks was undertaken to assess the progress made
in the implementation of RBIA and offer suggestions to resolve
the issues, if any. The findings of the survey are interesting
and help in identifying the relevant issues. The banks have
to go a long way in resolving such issues. The present paper
throws light on these aspects.
©
2008 The Icfai University Press. All Rights Reserved.
Organization
Career Management and Its Impact on Career Satisfaction: A
Study in the Banking Sector -- A
Kumudha and Susan Abraham
Over
the last two decades, the Indian business organizations have
adapted to the changes in the business environment by employing
strategies such as restructuring, delayering, downsizing,
merging and acquiring. In the process, modern organizations
have faced great challenges in managing their people. One
of the challenges that organizations are trying to address
is the changing nature of career management, which is required
to maintain organizational growth. The old bureaucratic framework
of career planning characterized by job security has been
done away with. The employer offers good pay and rewards for
high performance to those who develop broader skills. The
present study provides empirical support to the organizations'
efforts to develop the career of employees in the banking
sector. A sample of 100 managers in 13 public and private
sector banks was studied to know the impact of organization
career management on career satisfaction. The results reveal
that the programs related to self-development, information
about job openings, opportunities to learn new skills and
retirement preparation programs have contributed to the feeling
of career satisfaction.
©
2008 The Icfai University Press. All Rights Reserved.
An
Assessment of the Impact of Personality Traits on Job Performance
in Banking Industry -- Babita
Dosajh and Bharti Gandhi
The
current study deals with the relationship of Personality in
terms of Cattell 16 PF (A-Q4) and Cattell's 4 second order
factors—Anxiety ( low vs. high), envia vs. exvia, tender-minded
emotionality vs. alert, poise and subduedness vs. independence
and Eysenck's Personality Dimensions—neuroticism vs.
stability, introversion vs. extroversion with job performance
components and productivity measures amongst public and private
sector banks and their employees.
©
2008 The Icfai University Press. All Rights Reserved.
A
Study of the Quality of Services Provided to SSI Customers
by Public Sector Banks -- Sultan
Singh
In
banking, the quality of customer service holds primary significance,
particularly in the context of sustained business growth.
Unlike other industries engaged in the production of tangible
goods, banks are unique in the sense that they produce and
deliver the service at the delivery points—the branches.
This has an overwhelming impact on the customers' psyche and
makes them supersensitive towards the quality of service.
The relationship between a bank and its customers is not a
one-time affair, but a relatively permanent and enduring one,
which requires to be nurtured with good quality of service.
In such a situation, any bank not having a mind towards bettering
the quality of customer service is almost certain to lose
its business. In the present study, an attempt is made to
study the quality of service provided by the Public Sector
Banks (PSBs) to Small-Scale Industries (SSIs). The level of
customer service and satisfaction is determined by the branch's
location and design, variety of services, systems and procedures,
delegation and decentralization, mechanization and computerization,
complaint redressal; and skills, attitudes and responses of
the staff.
©
2008 The Icfai University Press. All Rights Reserved.
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